Accessibility for Ontarians with Disabilities Act (AODA) Training gives employees the basic knowledge about accessibility, and how it influences people with disabilities. We often think of disabilities as either physical or visible. Employees who take AODA-specific training learn how to provide excellent customer service to people of all abilities.
This training is recommended anyone who provides goods, services or facilities to customers on an organization’s behalf (such as external contact centres or facilities management companies) as well as JHSC Members, Managers, Supervisors, and OH&S Representatives. Accessibility training needs to be provided to all employees and volunteers (paid and unpaid, full-time, part-time and contract positions).
• What is the AODA in Ontario – its purpose.
• O. Reg. 429/07: Accessibility Standards For Customer Service
• Business deadlines and requirements
• Barriers encountered by people with disabilities
• Who needs to be trained – records of training
• Work related Accessibility Training
• “How Can I Help You” – tips for dealing with different types of disabilities
• Knowledge Check